Returns and refunds

Return and size exchange policy

At AUKURBAN, customer satisfaction is our priority. If you receive a product with a size issue or wish to exchange it, please read the following terms carefully.

Size exchange

• Size exchange requests must be raised within 7 days of delivery.
• The product must be unused, unwashed, with all original tags and packaging intact.
• Exchange is subject to stock availability.

Exchange shipping charges

• In case of a size exchange, the customer is responsible for the shipping charges involved in the exchange process.
• The customer must pay the two-way shipping cost (pickup from the customer address to the warehouse, and reshipment from the warehouse to the customer address).
• The applicable exchange shipping fee will be communicated at the time of raising the exchange request.

Returns

• We do not offer returns or refunds for an incorrect size selected by the customer.
• Customers are advised to check the size chart carefully before placing an order.
• Returns will only be accepted if the product received is damaged, defective, or incorrect.

Damaged or wrong product

• If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with an unboxing video and product images.
• After verification, AUKURBAN will bear the replacement shipping cost.

Non-returnable items

The following are not eligible for return or exchange:

• Products used, washed, or damaged after delivery.
• Products without original tags or packaging.
• Discounted, clearance, or promotional sale items, where applicable.

Refunds

Approved refunds — only for damaged or wrong products where a replacement is unavailable — are processed to the original payment method within 7 to 10 business days.